These General Terms and Conditions of Sale, as from time to time amended, shall apply to any and all goods or services provided by Gesellschaft der Musikfreunde in Wien [“Gesellschaft der Musikfreunde”]
, Musikvereinsplatz 1, 1010 Vienna.
Gesellschaft der Musikfreunde is your special contract partner for purchasing concert tickets at events put on by Gesellschaft der Musikfreunde itself, guided tours and concert programmes. With respect to purchasing shop items, the terms and conditions of sale for “Musikverein” Handels GmbH’s shop will apply (see below).
In respect of external events, the relevant event sponsors engage and authorise Gesellschaft der Musikfreunde to arrange for the sale of all or a portion of the tickets via Gesellschaft der Musikfreunde’s website, by email, facsimile, telephone or at the box office, on behalf of and for the account of the event sponsor, and to process payment transactions with ticket purchasers/their banks, other credit institutions or via another payment system, to offer programme booklets and to perform associated administrative tasks. In respect of external events, the purchaser is deemed to enter into a legal relationship with the respective event sponsor. Any refunds are processed solely by the respective event sponsor.
Box-office, opening hours
Monday to Friday, 9.00 - 14.00 and 16.00 - 19.00 h*
and 1 hour prior to the beginning of the concert in the case of events sponsored by Gesellschaft der Musikfreunde itself, and in respect of selected third party events for which Gesellschaft der Musikfreunde sells tickets
* Between the hours of 18.00 and 19.00 h, we endeavour to provide the best possible service for current concerts. For this reason, we are pleased to be at your service for commission transactions and subscription payments between the hours of 9.00 -14.00 and 16.00 - 18.00 h.
Telephone: +43 1 505 81 90 (Monday – Friday 9.00 - 14.00 and 16.00 - 18.00 h)
Fax: +43 1 505 81 90 94
From 1 July to 31 August, our box office is open from Monday to Friday between the hours of 9.00 and 12.00 h. You may reach us by telephone between the hours of 9.00 and 13.00 h. The box office is closed on Saturdays, Sundays and public holidays during the months of July and August.
Advance ticket sales
For events sponsored by Gesellschaft der Musikfreunde itself, advance ticket sales for members commence 2 months prior to the event date; general advance ticket sales commence one week later. For extraordinary events sponsored by Gesellschaft der Musikfreunde, and for subscriptions and festivals, there are special advance ticket sale periods, which are announced separately. Where the advance ticket sales would commence on a Sunday or public holiday, then the first day of ticket sales is the following business day. Advance ticket sale periods for external events are determined by the sponsor of that event.
Ordering tickets via the internet, email, facsimile or telephone
All ticket orders are binding, whether placed by internet, email, facsimile or telephone. On orders placed via the internet, email, telephone or facsimile, a contract is formed when the booking confirmation is delivered to the purchaser. Payment of the ticket price is taken via the means of payment you select. The tickets you have booked may be collected during our opening hours at the box office or one hour prior to the commencement of the event, upon production of your credit card or your booking confirmation. In the case of print@home bookings, we do not offer box-office collection.
The following forms of payment are accepted:
- Credit cards: VISA, Mastercard, Diners Club, JCB, American Express
- Online bank transfers: Bank Austria, Erste Bank and Sparkassen, Hypo, Raiffeisen, BAWAG P.S.K, Volksbank, giropay
- Sepa direct debit
In the case of reversed direct debits, we reserve the right to charge a processing fee of €10 plus any bank charges incurred.
Exchanging and cancelling tickets, right of rescission
Under no circumstances may tickets be exchanged or bookings cancelled.
Pursuant to sec. 18 (1) (10) Federal Act on Distance and Off-Premises Transactions [German acronym: FAGG], there is no right of rescission with respect to services rendered in connection with leisure time activities if the contract envisages a particular time or period for the entrepreneur’s performance. Pursuant to sec. 4 (1) (11) FAGG, we hereby inform the customer regarding the fact that there is no right of rescission under sec. 18 FAGG.
We reserve the right to make changes to the performance cast, dates and/or programme content and stage scenography; such changes do not entitle customers to return their admission tickets.
In cases of cancellation of events sponsored by Gesellschaft der Musikfreunde itself, the admission ticket may be redeemed within 3 months from the date of the cancelled event. All claims are deemed to lapse upon expiry of that period.
Members and subscribers have the option of depositing their season tickets with the box office for sale on commission (in exchange for a 10% fee in the case of subscribers; free of charge for members in respect of the first two season tickets per cycle).
Individual tickets (i.e. tickets which have not been purchased under a subscription) may, at the discretion of the box office and depending on demand, be deposited with the box office for sale on commission for a fee of 20% of the ticket price.
The proceeds arising out of the sale upon commission (commission monies) may be collected at the box office up to no more than 6 months from the end of the current season, from Monday to Friday between the hours of 9.00 and 18.00 h and on Saturdays between 9.00 and 13.00 h, upon production of your commission ticket. Please note that no disbursements are possible outside these hours (in particular: no disbursement possible immediately prior to concert events).
Wheelchair seating areas
There are special seating areas specifically for wheelchair users. Tickets for these seats must be requested at the time of purchase, up to one business day prior to the event. The wheelchair accessible door is located at the main foyer. A ramp on the right side enables wheel chair users to access the foyer without any barriers.
The Musikverein building opens 1 hour before the event commences, and members of the public are only granted admission if they are in possession of a valid ticket for admission. Admission to the concert hall is announced by the sounding of a bell, which as a rule is 30 minutes prior to the commencement of the event.
Latecomers may not enter the concert hall on their own after the event has commenced. Admission during a break between orchestral movements is not permitted. At best, latecomers will only be admitted during a prolonged interruption or during the interval, but in any event only when accompanied by an attendant. The foregoing also applies with respect to orchestra seats or balcony seats and to standing room areas.
Print@home tickets should be printed out on whole-page A4 paper and ticketholders should protect the tickets against soiling or damage. The barcode and QR codes must be fully legible. The ticket is invalidated at the time of the ticketholder’s initial admission when the code is scanned. Holders of further printouts or copies will not be granted access. Proof of the individual’s identity as the purchaser of the ticket is irrelevant for purposes of admission.
Tickets which are labelled “Club 20” may only be used by individuals who are able to produce a valid Club 20 season pass for the current season.
outer garments (coats, jackets etc.), umbrellas, canes, walking aids, child pushchairs, bags (with the exception of ordinary handbags), backpacks and other items not needed for attendance at the event (particularly where they are or might be bulky, hazardous or entail increased risk to others) must be left with at the cloakroom. Canes may be taken in by frail persons if absolutely needed. Hats should be taken off while in the concert hall. Items of property which are laid aside in unmonitored areas will be removed and may be collected from the cloakroom at the end of the concert upon payment of the cloakroom fee. If not collected, they will be handed over to the lost and found office.
At the cloakroom, visitors may only deposit items of clothing and other items of property which are commonly brought by members of the public to concert halls. In the event of a dispute, the attendants’ decision is final. Under no circumstances may visitors deposit animals with cloakroom personnel.
Gesellschaft der Musikfreunde disclaims all liability for valuables which are handed in separately or deposited within clothing, bags or other items of property (e.g. musical instruments, cameras, jewellery, ID papers, other papers, cash, credit cards) and for other items of clothing and other property which have not been handed in to the cloakroom.A fee will be collected by Gesellschaft der Musikfreunde for storage of items of property left with the cloakroom.
Recordings, in particular photography and/or sound recordings
Visitors are prohibited from making sound, image or film recordings by any technical process whatsoever, prior to, during and following events, unless the visitor holds a special permit to do so. In particular, the sale and other exploitation of recordings is prohibited.
Where the event sponsor itself or any person engaged by the event sponsor makes sound, image or film recordings using any technical process whatsoever, visitors are deemed to grant to the event sponsor and to persons engaged by the event sponsor their express consent that any recordings made of them during or in connection with the event may be commercially exploited by means of every current or future technical process, without compensation to such persons and without any limitation in time or geographical scope.
Visitors must switch off mobile telephones and other mobile electronic devices (tablets, laptops, video cameras, portable game consoles etc.) prior to the commencement of the event. Any use of such devices of persons who are not employees of Gesellschaft der Musikfreunde is strictly prohibited during the event.
Smoking and lighting of cigars, cigarettes and the use of e-cigarettes and the like are banned throughout the entire building.
By purchasing a ticket, you are deemed to acknowledge Gesellschaft der Musikfreunde’s house rules.