If it is not possible to use the tickets you have booked, we are happy to take your tickets for possible resale via the concert box office. We require the original concert tickets if already collected from the box office. Box office resale is only available for Print@home tickets if you are able to send us a PDF by e-mail of the tickets in question.
The Musikverein reserves the right to make changes regarding performers, dates and programmes of scheduled events, as well as changes to the concert staging. Any such changes to not provide entitlement to return or refund of tickets already purchased. If we have sufficient advance knowledge of changes to published events, customers will be informed of these by e-mail, where an e-mail address has been provided.
If overlapping performance schedules between subscriptions occur (e.g.: two concerts scheduled simultaneously in the Große Saal and in the Brahms Saal, or two concerts with the same programme in two different subscriptions), ticket holders may exchange the tickets for the concert they are unable to attend for tickets for another event, if available, at the box office. Alternatively, they may exchange their tickets for a voucher to the value of their ticket price for use at a later date. This regulation only applies in the case of scheduling clashes in the Musikverein and where tickets were purchased as part of a subscription. Tickets purchased separately cannot be refunded in such cases.
Tickets for events that are cancelled will be refunded within three months of the cancellation. There is no entitlement to a refund beyond this date.
Commission fees will be charged at variable rates depending upon the type of tickets you present for resale through the Musikverein, if a buyer is found.
- Members will not be charged commission fees for resale of dicounted subscription tickets
- Subscription ticket holders will be refunded 90% of the ticket price
- Individual ticket holders (regardless of membership status) will be refunded 80% of the ticket price.
This sum may be claimed as cash before the end of that concert season from the box office from Mon - Fri 9:00 - 14:00 and 16:00 - 18:00 upon presentation of the resale voucher. Please note that no payment is possible outside these opening times, and in particular not during the hour before performances begin.