General Terms and Conditions of Sale

Rentals

In the case of third-party events, Gesellschaft der Musikfreunde is commissioned and authorized by the respective organizers to arrange the purchase of all or part of the tickets for the event via the website, by e-mail, fax, telephone or at the concert box-office in the name of and for the account of the organizer, to process the payment transactions with the ticket purchasers or their bank, their credit institutions or another payment system, to manage programme booklets and to undertake the associated administrative tasks. In the case of third-party events, the purchaser shall enter a legal relationship with the respective organizer. Any refunds will be made exclusively via the respective organizer.

Box-office opening hours

Monday to Friday 09:00 – 19:00h*
and 1 hour before the start of the concert for in-house events and selected third-party events for which the Gesellschaft der Musikfreunde sells tickets.

* Between 18:00 and 19:00 we strive to provide the best possible service regarding current concerts. For this reason, we are available from 09:00 – 18:00, especially for commission business and subscription payments.

Telephone: +43 1 505 81 90 (Monday – Friday 09:00 – 18:00)
Fax: +43 1 505 81 90 94
E-mail: tickets@musikverein.at

From 1 July to 31 August the concert box office is open from Monday to Friday between 09:00 and 12:00. You can reach us by telephone between 09:00 and 13:00. The box office is closed on Saturdays, Sundays and public holidays in July and August.

Advance ticket sales

For in-house events, advance ticket sales for members begin 2 months before the event date; general advance ticket sales begin one week later. For extraordinary in-house events, subscriptions and festivals, special advance booking periods apply, which will be announced separately. If the start of advance sales falls on a Sunday or public holiday, the following working day shall be deemed the first day of sales. The advance booking periods for third-party events shall be determined by the organizer.

Ticket orders via the Internet, e-mail, fax or telephone

All ticket orders – via the internet, e-mail, fax or telephone – are binding. In the case of orders via the internet, e-mail, telephone or fax, the contract shall be concluded by delivery of a booking confirmation. The ticket price will be debited via your chosen means of payment. The booked tickets can be collected during opening hours at the box-office or from 1 hour before the start of the event on presentation of your credit card or the booking confirmation. For print@home bookings, collection at the concert box office is not required.

The following methods of payment are accepted:
Credit cards: VISA, Mastercard, Diners Club, JCB, American Express, Online bank transfers: Bank Austria, Erste Bank und Sparkassen, Hypo, Raiffeisen, BAWAG P.S.K, Volksbank, giropay
Sepa direct debit

In the case of return debits, we reserve the right to charge a processing fee of €10, plus any bank charges.

Ticket exchange and cancellations, right of withdrawal

Ticket exchanges and cancellations are generally excluded.
Pursuant to §18 para. 1 no. 10 FAGG, there is no right of withdrawal with regard to services provided in connection with leisure activities, provided that a specific time or period is contractually stipulated for the performance of the contract by the entrepreneur. Pursuant to § 4 para. 1 no. 11 FAGG, we hereby inform the customer of the non-existence of a right of withdrawal pursuant to § 18 FAGG.

We reserve the right to make changes to the cast, dates and/or programme as well as stage alterations and do not entitle the customer to return tickets.
In the case of cancelled in-house events, the ticket must be redeemed within 3 months of the date of the cancelled event. After this period, all claims will be forfeited.

Members and subscribers have the option of depositing their subscription tickets for sale on commission (for a fee of 10% for subscribers; free of charge for members for the first two subscription tickets per cycle) at the concert box-office.

Single tickets (i.e. tickets not purchased as part of a subscription) may, at the discretion of the box-office with regard to demand, be sold on commission for a fee of 20% of the ticket price.

The amount of money resulting from the sale on commission (commission money) can be withdrawn at the latest 6 months after the end of the current season from Monday to Friday between 09:00 and 18:00 and on Saturday between 09:00 and 13:00 at the concert box office on presentation of the commission slip. Please note that outside these times – especially directly before the concerts – no payout is possible.

Wheelchair tickets

Seating specifically for wheelchair users is provided. Tickets for these seats must be requested as such at the time of purchase up to one working day before the event. The entrance for wheelchair users is located at the main entrance. A ramp on the right-hand side allows easy access.

Admission

The Musikverein building opens 1 hour before the performance begins and admission is only permitted with a valid ticket. Admission to the hall is announced by the sounding of the admission bell, usually 30 minutes before the performance begins.
Latecomers may not enter the concert hall independently after the performance has begun. Admission is not possible during a pause in the performance. Admission may only be granted during a prolonged interruption or during the interval between sets – in any case only if a supervisor is present. This also applies to seats in the parterre and balcony boxes as well as to standing room visitors.

Print@home tickets must be printed on full-page white paper in A4 format and protected from soiling or damage. The bar code and QR code must be clearly legible. The ticket is validated after the first access by reading the code. Holders of other printouts or copies will be denied access. Identification as the purchaser of the ticket is not relevant for admission.
A maximum of one ticket can be purchased per club member and concert at the Club 20 price. Tickets marked “Club 20” can only be used by persons who can present a valid Club 20 card for the current season.

Cloakrooms

Coats, jackets, umbrellas, canes, walking aids, prams, bags (with the exception of normal handbags), rucksacks and other items not necessary for attending the event, especially if they are or may be bulky, dangerous or increase the risk of danger, are to be handed in at the cloakrooms. Sticks may be taken by infirm persons if they are indispensable. Hats are to be removed in the hall. Items left unattended will be removed and may be collected from the cloakroom at the end of the concert on payment of the cloakroom fee. If they are not collected, they will be handed over to the lost property office.

Only items of clothing and other objects which are normally brought along in the course of a concert visit may be handed in at the cloakroom. In the event of a dispute, supervisors will make the final decision. Animals may not be handed in under any circumstances
No liability will be accepted for items of value (e.g. musical instruments, cameras, jewelry, identity cards, papers, money, credit cards) handed in separately or in clothing, bags or other items handed in, nor for items of clothing and other items not handed in at the cloakrooms.
The Gesellschaft der Musikfreunde in Vienna reserves the right to charge a fee for the safekeeping of items handed in at the cloakroom.

Recordings, in particular visual and/or sound recordings

The making of sound, image or film recordings of any technical process is prohibited to visitors without special permission before, during and after the performance. In particular, the sale and other exploitation of recordings is prohibited.

In the case of the production of sound, image or film recordings of any technical process by the organizer or persons commissioned by the organizer, the visitor grants the organizer and the persons commissioned by the organizer his express consent with the purchase of the ticket that the recordings made by him during or in connection with the event may be commercially exploited without compensation and without temporal or spatial restriction by means of any current or future technical process.

Mobile phones

Mobile phones and other mobile electronic devices (tablets, laptops, video cameras, portable game consoles, etc.) must be switched off before the performance begins. Any use of these devies is strictly prohibited by non-operating persons during the event.

Smoking

Smoking as well as lighting cigars, cigarettes, also the use of e-cigarettes and the like are prohibited in the entire house.

House rules

By purchasing a ticket you accept the house rules.

Vienna, 25 April 2018