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General Terms and Conditions of Sale

for deliveries and services of the Gesellschaft der Musikfreunde in Wien

These General Terms and Conditions apply to contracts with the Gesellschaft der Musikfreunde in Wien, Musikvereinsplatz 1, 1010 Vienna (hereinafter referred to as the “Gesellschaft der Musikfreunde in Wien”), as contracting party. The Gesellschaft der Musikfreunde in Wien is particularly the contracting party for the purchase of concert tickets for in-house events, guided tours, and program booklets.

Third-Party Events

The Gesellschaft der Musikfreunde in Wien is commissioned and authorized by the respective organizers to sell all or part of the tickets available for the event on behalf and for the account of the organizer, to process payments with ticket buyers or their banks, credit institutions, or another payment system, to sell programme booklets, and to handle associated administrative tasks. The buyer enters into a legal relationship with the respective organizer for third-party events. Any refunds are made exclusively through the respective organizer.

Opening Hours of the Ticket Office

The ticket office is open from Monday to Friday from 9:00 a.m. to 7:00 p.m.* and on Saturday from 9:00 a.m. to 1:00 p.m., as well as one hour before the start of concerts for in-house events and selected third-party events for which the Gesellschaft der Musikfreunde in Wien sells tickets.

Telephone: +43 1 505 81 90 (Monday to Friday 9:00 a.m. to 7:00 p.m., Saturday 9:00 a.m. to 1:00 p.m.
Fax: +43 1 505 81 90 94
E-mail: tickets@musikverein.at

* Between 6:00 p.m. and the start of the concert, we struggle to provide the best possible service regarding the upcoming concerts. Therefore, we are available for commission transactions and subscription payments particularly from 9:00 a.m. to 6:00 p.m.

From July 1st to August 31st, the ticket office is open from Monday to Friday between 09:00 a.m. and 12:00 pm. The ticket office can be reached by phone between 9:00 a.m. to 1:00 p.m. On Saturdays, Sundays and public holidays, the ticket office is closed in July and August.

Ticket Sales

For in-house events, ticket sales for members of the Gesellschaft der Musikfreunde in Wien begin two months before the concert date, and general ticket sales begin one week after ticket sales for members. Special ticket sales deadlines apply to extraordinary in-house events, subscriptions, and festivals, which will be announced separately. If the start of ticket sales falls on a Saturday, Sunday, or public holiday, the following working day is considered the first day of sale. The ticket sales deadlines for third-party events are determined by the organizer.

Ticket Orders via Internet, Email, Fax, or Telephone

All ticket orders – via Internet, e-mail, telephone or fax – are binding. For orders via internet, email, telephone, or fax, the contract is concluded upon receipt of a booking confirmation from the Gesellschaft der Musikfreunde in Wien. The ticket price is debited via the selected payment method. The booked tickets can be collected during the opening hours at the ticket office or from one hour before the start of the concert upon presentation of the used credit card or booking confirmation. For print@home bookings collection at the ticket office is not necessary.

The following payment methods are accepted:

  • Credit cards: VISA, Mastercard, Diners Club, JCB, American Express
  • Online bank transfers: Bank Austria, Erste Bank and Sparkassen, Hypo, Raiffeisen, BAWAG P.S.K, Volksbank, giropay
  • Sepa Direct Debit

Ticket Exchange and Cancellations, Right of Withdrawal, Ticket Sales

Ticket exchanges and cancellations are generally excluded. This does not affect statutory claims for proving the absence or cessation of the basis of the transaction or for error. The right to assert a customer error presupposes that the error was either caused by the Gesellschaft der Musikfreunde, that it should have noticed the error or that the error was clarified in good time.

In accordance with § 18 1 Z 10 FAGG (Fern- und Auswärtsgeschäfts-Gesetz), there is no right of withdrawal for services provided in connection with leisure activities, provided that a specific time or period is contractually provided for the performance of the contract by the entrepreneur. In accordance with § 4 para. 1 no. 11 FAGG, buyers are hereby informed of the non-existence of a right of withdrawal in accordance with § 18 FAGG.

The Gesellschaft der Musikfreunde reserves the right to make customary changes, such as to the cast, the date or the program, as well as stage alterations, to a reasonable extent and do not entitle customers to return the tickets or to a price reduction.

The sale of tickets in the building of the Gesellschaft der Musikfreunde in Wien is only permitted with the permission of the organizer.

Members and subscribers have the opportunity to deposit their subscription tickets at the box office for sale on a commission basis (for a fee of 10% for subscribers; free of charge for members for the first two subscription tickets per cycle).

Single tickets (i.e. tickets not acquired as part of a subscription) may, at the discretion of the ticket office regarding demand, be placed on commission for a fee of 20% of the ticket price.

The amount resulting from the commission sale (commission fee) can be collected at the ticket office from Monday to Friday between 09:00 a.m. and 6:00 p.m. and on Saturday between 09:00 a.m. and 1:00 p.m. upon presentation of the commission receipt. Outside of these times – especially directly before the concerts – no payment is possible.

Wheelchair Tickets

Seats suitable for wheelchair users are provided. Tickets for these seats must be requested as such when purchasing up to one working day before the concert. The entrance for wheelchair users is located at the main entrance of the Gesellschaft der Musikfreunde building. A ramp on the right side allows barrier-free access.

Admission

The building of the Gesellschaft der Musikfreunde in Wien opens one hour before the start of the performance, and access to a concert is only permitted with a valid ticket. Entry to the hall is announced by the sounding of the admission bell, usually 30 minutes before the start of the performance.

Children under the age of five are not allowed to attend the concerts even when accompanied by legal guardians or other adults. This does not apply to concerts for which a different age limit for admission is announced separately.

Visitors arriving late may not enter the concert hall independently after the start of the performance. Entry during a movement break is not possible. Entry may only be possible during a continuous interruption or during the concert break – but only with permission from a supervisor. This also applies to seats in the parterre and balcony boxes as well as for visitors in the standing area.

Print@home tickets must be printed on white A4-sized paper and protected from dirt or damage. The bar and QR code must be legible. Identification as the purchaser of the ticket is not relevant for admission.

The ticket is invalidated after the first entry by scanning the code. Holders of additional printouts or copies will be denied access unless the ticket was invalidated without authorization due to circumstances attributable to Gesellschaft der Musikfreunde or, in the case of a third-party event, to the promoter, or the ticket was wrongly sent several times with the same identification by Gesellschaft der Musikfreunde, the promoter or third parties authorized to send tickets.

Tickets marked with “Club 20” can only be used by individuals who can present a valid Club 20 membership card for the current season. Each club member can purchase a maximum of one ticket at the Club 20 price per concert.

Cloakrooms

Outerwear (coats, jackets, etc.), umbrellas, walking sticks, mobility aids, strollers, bags (except for small handbags), backpacks, and other items not necessary for attending the event, particularly if they are bulky, dangerous, or potentially hazardous, must be deposited at the cloakrooms upon payment of a cloakroom fee announced on-site. Walking sticks may be taken by frail individuals if they are indispensable. Hats and other headgear that obstruct views must be removed in the hall. Unattended items will be removed and can be collected from the cloakroom after the concert by paying the cloakroom fee. If they are not collected during opening hours on the day of the event, they will be handed over to the lost and found office of the Gesellschaft der Musikfreunde in Wien.

Only clothing and other items that are typically brought along for a concert visit may be deposited at the cloakroom. Valuables found in or on a deposited garment, bag, or other item are not covered by the storage agreement.

The Gesellschaft der Musikfreunde in Wien does not accept liability for clothing and other items deposited at the cloakroom or for clothing and other items not deposited at the cloakrooms unless the Gesellschaft der Musikfreunde in Wien has caused the damage intentionally or through gross negligence.

Recordings, in particular Audio, Video and/or Film Recordings

The production of sound, image and/or film recordings of any technical process is prohibited for visitors without special permission before, during and after the performance in the halls of the Gesellschaft der Musikfreunde. Similarly, the sale or other use of audio, video, and/or film recordings made by any technical means before, during, and after performances in the halls of the Gesellschaft der Musikfreunde in Wien is prohibited without special permission.

Mobile Phones

Mobile phones and other mobile electronic devices (tablets, laptops, video cameras, portable gaming consoles, etc.) must be turned off before the start of the performance. Their use is prohibited to individuals not part of the organization team during the concert.

Smoking

Smoking, as well as lighting cigars, cigarettes, including the use of e-cigarettes, and similar things are prohibited throughout the premises of the Gesellschaft der Musikfreunde in Wien.

Liability

The Gesellschaft der Musikfreunde is not liable to visitors for damage to property caused by slight negligence.

Out-of-Court Dispute Resolution

The Gesellschaft der Musikfreunde in Wien refers to the European Online Dispute Resolution Platform, which can be accessed via the website https://ec.europa.eu/consumers/odr. The Gesellschaft der Musikfreunde in Wien is not obliged to participate in such dispute resolution proceedings. If visitors have a request, they can contact the Gesellschaft der Musikfreunde directly from Monday to Friday by telephone on +43 1 505 86 81 – 0 or by e-mail at office@musikverein.at.

Vienna, 1 April 2024

© Wolf-Dieter Grabner